Request a refund within 14 days
Email support@storywithkido.com within 14 days of the charge you want reviewed. Include your account email, order or receipt number, charge date, and a short explanation. Please do not send full card details or child photos. This window applies to membership payments, renewal charges, and one-time credit packs.
We review requests individually. Relevant factors include duplicate or incorrect charges, technical problems that prevented use, the circumstances of the purchase, and whether paid access or credits were used. A request within the window is not an automatic full-refund guarantee. Depending on the circumstances, we may approve a full or partial refund or explain why a refund is unavailable. Contact us outside the window too if a charge is unauthorized, incorrect, or your consumer rights apply.
Cancel a membership
Open Plans & billing in your parent account, then use the billing portal to cancel. You can also use the manage-subscription link in your Lemon Squeezy receipt. Cancel before the next renewal shown in the portal to stop the next automatic charge. If you need help, email support.
Ordinary cancellation keeps paid membership benefits until the end of the already-paid billing period; the portal shows the access end date. After that, your account uses the Free plan. Cancellation alone does not refund an earlier payment or delete your account. If a paid plan allowed more child profiles than Free, existing profiles are preserved, but access and editing can be limited by the active plan.
What happens after a refund
Approved refunds are processed through Lemon Squeezy to the original payment method where supported. Posting time depends on the payment provider and your bank. Refunded pack credits are removed or adjusted; refunded membership access and allowances may end or be adjusted. Support will explain the effect of a partial refund. Already-used credits and delivered benefits are considered when reviewing a request.
Your rights and payment provider policies
This policy does not limit mandatory consumer rights, remedies for unauthorized charges, or Lemon Squeezy’s rights as merchant of record. Lemon Squeezy may issue refunds under its own refund and chargeback policies. Contact support@storywithkido.com if you need help resolving a purchase.